Last updated: 14 August 2026
If you want to cancel an order before it has been dispatched, contact support@tapsafevehicle.co.uk as soon as possible. If the order can still be stopped, we will cancel it and arrange the appropriate refund.
For qualifying online consumer purchases, you normally have the right to cancel your order within 14 days after the goods are delivered, without giving a reason, subject to any statutory exceptions.
To cancel, email support@tapsafevehicle.co.uk and clearly state that you wish to cancel your order. Please include enough information for us to identify the order.
If you validly cancel after receiving the goods, you should return them without undue delay and, in any event, within 14 days after telling us that you are cancelling. We will provide return instructions when you contact us.
Unless the goods are faulty, incorrect, or we agree otherwise, you may be responsible for the direct cost of returning the goods where the law allows.
You should take reasonable care of the product while it is in your possession. Where permitted by law, a refund may be reduced to reflect diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Where a cancellation qualifies for a refund, we will refund payments in accordance with the applicable legal time limits and normally use the same payment method used for the original purchase unless otherwise agreed.
Because TapSafe currently offers free standard UK delivery, there is no separate standard delivery charge included in the order price to refund.
Where goods are being returned following cancellation, we may be entitled to wait until the goods are returned or until you provide evidence that they have been sent back, where the law permits.
If your TapSafe tag arrives damaged, does not work as reasonably expected, is not as described, or you receive the wrong product, contact support@tapsafevehicle.co.uk with your order information and details of the problem.
UK consumers have statutory rights where goods are faulty or fail to conform to the contract. Depending on the circumstances and timing, remedies can include rejection and refund, repair or replacement, or a price reduction. Nothing in this policy limits those rights.
TapSafe NFC tags require a compatible NFC-enabled phone or device. A tag is not necessarily faulty merely because a particular device does not support NFC, has NFC disabled, or requires a different scanning position.
If you have already activated a TapSafe tag and later need to return it, please tell us when contacting support. We may need to disable or unlink the Tag ID as part of processing the return.
Activation alone does not mean that TapSafe Vehicle will refuse a return where you have a statutory right to cancel or where the product is faulty.
A tag that is lost, stolen or damaged through accidental use after successful delivery is not normally treated as a manufacturing fault. If a tag is lost, use the available TapSafe account controls to disable it where possible and contact support if you need help.
If an order has not arrived within the expected period, see our Delivery Information and contact us with your order information and tracking number if available. We will investigate with the delivery provider.
Email support@tapsafevehicle.co.uk and include:
TapSafe Vehicle
Simon Beric trading as TapSafe Vehicle
[BUSINESS ADDRESS]
United Kingdom
Email: support@tapsafevehicle.co.uk
Website: tapsafevehicle.co.uk